This Privacy Policy explains how Respuce ("Respuce," "we," "us," or "our") collects, uses, discloses, and protects information when you visit respuce.space, request a quote, or otherwise interact with our residential home cleaning services.
Information We Collect
We collect information you provide directly to us, including your full name, phone number, email address, property type, number of bedrooms and bathrooms, preferred cleaning service, preferred date, and any additional details you choose to share through our quote request form.
We may also collect limited technical information automatically when you visit our website, such as your browser type, device type, general location inferred from your IP address, pages viewed, and the date and time of your visit. This information helps us understand how our site is used and improve its performance.
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and provide accurate pricing estimates.
- Schedule, confirm, and coordinate cleaning appointments.
- Communicate with you about your service, including reminders, updates, or changes.
- Maintain internal records of past and upcoming appointments.
- Improve our services, website, and customer experience.
- Respond to questions, feedback, or support requests you send to us.
- Comply with applicable laws and legal obligations.
How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- With personnel or contractors directly involved in scheduling or performing your cleaning service, solely for the purpose of completing that service.
- With service providers who support our business operations, such as scheduling, communication, or payment-processing tools, under obligations to protect your information.
- If required to do so by law, regulation, legal process, or governmental request.
- To protect the rights, property, or safety of Respuce, our customers, or others, where permitted by law.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to support basic functionality and to understand general website usage. You can typically adjust your browser settings to limit or block cookies; doing so may affect certain website features.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining appointment history and responding to any related inquiries, unless a longer retention period is required or permitted by law.
Data Security
We take reasonable administrative and technical measures designed to protect the information we collect from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may contact us at any time to ask what information we hold about you, to request corrections, or to request that we delete information that is no longer needed for the purposes described above, subject to any legal or operational requirements that may limit such requests. You may also opt out of non-essential communications from us at any time.
Children's Privacy
Our services and website are intended for adults arranging residential cleaning services and are not directed to children. We do not knowingly collect personal information from children.
Third-Party Links
Our website may reference or link to third-party resources. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at support@respuce.space or +1 415-854-5655.
These Terms of Service ("Terms") govern your use of the Respuce website and your engagement of residential home cleaning services from Respuce ("Respuce," "we," "us," or "our"). By requesting a quote, scheduling a service, or otherwise using our website, you agree to these Terms.
Our Services
Respuce provides residential home cleaning services, including standard cleaning, deep cleaning, move-in/move-out cleaning, kitchen cleaning, bathroom cleaning, and recurring cleaning, to homes located in Moorpark, California and surrounding communities, subject to availability.
Quotes and Pricing
Pricing displayed on our website reflects starting rates and is provided for general reference only. Final pricing depends on factors such as home size, condition, layout, number of rooms, selected services, and any special requests, and will be confirmed with you before service begins. Submitting a quote request does not guarantee a specific price or availability until confirmed by us.
Scheduling and Access
You are responsible for providing accurate contact and property information and for ensuring our team has reasonable access to your home at the scheduled appointment time. If access cannot be arranged, we may need to reschedule the appointment.
Rescheduling and Cancellations
We understand that plans change. We ask that you notify us as early as possible if you need to reschedule or cancel an appointment so we can adjust our scheduling accordingly. Repeated late cancellations or missed appointments may affect future scheduling availability.
Preparing Your Home
To help our team work efficiently and safely, we recommend securing or storing valuable, fragile, or sentimental items before your appointment and informing us in advance of any special conditions, hazards, pets, or areas that should be avoided.
Scope of Cleaning Services
Our cleaning services are limited to the tasks described for the selected service package. Certain items, surfaces, or conditions, such as extensive clutter, biohazards, pest infestations, or structural issues, may fall outside the scope of standard cleaning and may require separate arrangements or may need to be declined.
Payment
Payment terms will be confirmed with you at the time your service is booked. Amounts due are based on the final scope of work agreed upon, which may differ from initial estimates if the condition or size of the home differs from what was described when requesting a quote.
Your Responsibilities
You agree to provide a safe working environment for our team, disclose any relevant health, safety, or property conditions in advance, and ensure that any pets are secured during the scheduled appointment.
Limitation of Liability
While we take care in performing our services, Respuce is not responsible for pre-existing damage, normal wear and tear, or issues arising from conditions not disclosed to us in advance. Any claims related to a specific appointment should be reported to us promptly so that we can review and address the matter.
Service Availability
Services are offered based on availability within our current service area. We may decline or limit service requests that fall outside our operating area or capacity.
Changes to Services or Terms
We may update these Terms, our service offerings, or our pricing structure from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
Contact Us
Questions about these Terms can be directed to support@respuce.space or +1 415-854-5655.